Hiring Hosts at State Park Restaurant/Bar in Kendall Square! (Cambridge)

To Apply, please follow this link and submit your application: https://StateParkMamalehs.bamboohr.com/jobs/view.php?id=37

Position Title: Host
Hourly / Salary : Hourly
Full / Part Time : Part Time
Start time may be adjusted for special events. End time may be adjusted for business decline/volume.

Benefits Included:
A matched simple IRA retirement plan to help you invest in your future – and you can take it with you when you leave. Any employee that has been with us for one year and has made at least $500 in that calendar year, is eligible to participate
A 50% discount at all our restaurants the moment you start!
Discount parking (and coming soon, transit passes)
Discounts toward gym membership
Perks at Work is an exclusive employee discount program for services and products. If you choose to enroll – you will receive access to hundreds of promotions as well as have the opportunity to opt in to weekly updates from Perks at Work via email.
Community volunteer opportunities and charitable donations
A sustainably-minded, positive work environment
A company to learn from and grow within
Role models within the company
Experience working within a multi-location restaurant group

Growth Opportunity:
Available for motivated employees who take initiative and exhibit leadership qualities, as well as a willingness to grow and learn. As this is a growing company, there are many varied opportunities for promotion.

Description:
As the first (and last) point of contact, State Park Hosts are friendly and warm, yet professional and exacting. The candidate is a well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding State Park standards and values.

Key Functions:
Greet all guests entering the restaurant and thank all guests leaving the restaurant
Manage reservation system
Ensure reservations are prioritized and seated in a timely manner
Strive to accommodate walk-in guests whenever possible
Clearly and politely communicate with guests when delays and/or waits occur
Maintain an organized floor by quickly and efficiently seating guests according to company standards
Understand and operate the reservation/seating system
Maintain professional and warm guest communications – inside the restaurant or via phone
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Communicate respectfully and clearly with service team and management
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Engage management for any guest issue or complaint
Maintain cleanliness and organization at the host stand and front door area
Additional service and/or operational tasks as determined by manager
Adhere to grooming and dress code standards
Assist teammates to anticipate all other FOH needs

Skills and requirements:
A willingness to learn and get your hands dirty
Strong communication skills to build trusting relationships with peers and guests
A sense of urgency and strong work ethic to coordinate table management with the cycles of service for guests.
The ability to stay positive and calm under pressure; Ability to demonstrate quick thinking and adaptability in a constantly changing environment
A strong work ethic and a desire to learn and grow; Receptive to constructive criticism and performance feedback
Warm, compassionate, and team-focused approach
A basic understanding of cooking, wine, beer, spirits, and cocktails
Previous on-the-job experience in a Front of House or Back of House role; Able to work in a standing/walking position for long periods of time
Previous experience with online reservation systems such as Open Table or Reserve

Physical Demands:
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Working Conditions:
The host should be expected to work hours during holidays and weekends.
The host should also expect to work at times by the door in inclement weather and outdoors in the summertime.

Commitment: Six month commitment
Education: Some college

The duties of this position may change from time to time. State Park reserves the right to add or delete duties and responsibilities at the discretion of State Park or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Big Dipper (State Park, Mamaleh’s, Café du Pays) is an equal opportunity employer and shall treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, lawful tobacco use while off-duty, or any other characteristic protected by law.