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Job Description/Summary:To ensure that quality of breakfast exceeds brand and company standards while providing guests with excellent customer service.
Essential Job Functions:
-Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.
-Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
-Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.
-Receive and unpack the items as they arrive from food vendors. Date all items as they arrive and pack them according to safety standards practicing FIFO (First in first out).
-Greet each guest as they arrive for breakfast. Assist with service if required and replenish coffee as time permits.
-Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
-Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
-Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
-Create and maintain a pleasant presentation for breakfast.
-Maintain a clean breakfast area, store food and remove all trash. Take trash out to dumpster as needed.
-Continuously look for cost-effective ways to improve breakfast appeal.
-Ensure breakfast meets all brand and local health regulations.
-Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
-Maintains a friendly, cheerful and courteous manner at all times.
All other duties as assigned, requested or deemed necessary by management.
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