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The FOH assistant team personally connects with our guests – We deliver the best, quality food and the friendliest service to every guest in our shops. You will be trained from bussing to expo, making you the front of house expert and becoming one of our server.
Everyone will learn and master every station and upon completing their training and certification, they advance into the new job tier.
Because we believe in putting people first, our team members and our guest.
We work as a team, no matter what position you are in. We expect team members to help out each other between stations,
Summary of Key Responsibilities
o Follow Standard Operation Procedure a.k.a SOP to work in the restaurant when scheduled.
o Maintain a positive and calm demeanor at all times, including periods of high volume or unusual events, to keep store operating to standard and to set a positive example for other team members.
o Maintain an awareness of all menu information, promotions, merchandise and advertisements.
o Assist with new team member training by positively recognizing good performances and giving respectful coaching as needed.
o Contribute to positive team environment and communicate to General Manager in case of team morale and performance change
o Follow Kizuki’s operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
o Maintain a clean and organized workspace
o Maintain regular and punctual attendance
o Clean and sanitize the tables efficiently after guests complete their meals
o Pre-bus the tables by asking guests for permission to remove their empty dishes
o Transport used dishware and glassware to the dish-room
o Set the dining room table per standard
o Sweep and mop floor
o Restock all dishes, glassware, utensils, pots, and pans
o Remove all garbage and recyclables
o Greets the guest with smile and make eye contact. Follow the Company SOP to seat customer.
o Communicate seating needs to the other team members to ensure guests are seated efficiently
o Answer phone and assist customers with their needs
o Review order tickets and plan routes before delivery
o Transport orders from kitchen and bar to appropriate tables in the most efficient manner
o Introduce dishes while serving and places dishes in front of the guest per SOP
o Remove used dishware when possible
o Maintain adequate supplies in station
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