Courtyard Marriott-Hotel Operations Manager (4422 Y Street, Sacramento)

Responsibilities will include:

Supports the successful execution of all operations in the hotel operations departments (include Front Office, Food and Beverage/Banquets) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Provides services that are above and beyond for customer satisfaction and retention.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensure compliance in QA audits exceed brand standards
• Maintain an effective flow of communication from the outlets to all departments pertaining to
• Review rooming lists for accuracy in format and billing to ensure prompt processing
• Train guest service agents on proper reservation procedures and guest satisfaction
• Perform other duties as assigned.

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws