Independant Downtown SJ Hotel – Front Desk Attendant/Night Auditor (Downtown San Jose)

POSITION OFFERED:
Independent Hotel in Downtown San Jose seeking full or part time front desk attendant/night auditor for the graveyard/late night shift. Experience is recommended, but not required.

All interested candidates should respond by emailing your resume and including 3 previous work references.

GENERAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
-Recognizes and greets the guest upon entry into the hotel lobby or on the telephone.
-Understand and respond to all hotel guests requests and complaints in a timely and professional manner.
-Uses suggestive selling techniques to sell hotel rooms and make advance reservations
-Check in hotel guests and give courtesy call backs in a timely manner.
-Properly process payment and collect revenue from hotel room rentals.
-Provides security for hotel guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
-Completes paperwork necessary for Front Office operations; assigning rooms; completing group and VIP pre-registrations and key packets; blocking room assignments and reservations; complimentary rooms; processing adjustments and check-outs; answering telephones; handling mail and messages for guests; and transferring all necessary information at shift change.
-Understand all hotel information necessary, develop and maintain a working knowledge of the local area.
-Maintain awareness of current business level.
-Operates the hotel front desk equipment such as switchboard (PBX), Property Management System (PMS), fire panel, Central Reservation System (CRS), copier, calculator, safe, fax and printers.
-Understand hotel emergency procedures.
-Monitor cleanliness and appearance of the property.
-Maintains consistent communication with the housekeeping and engineering departments to advise of special requests and any room changes and/or conditions.
-Follow all regulations to safe-guard guest valuables, including promoting the use of in-room safes.
-Attend all mandatory meetings as directed.
-Performs all other duties as assigned by Management.

SKILLS AND APTITUDES:
The requirements listed are representative of the knowledge, skill, and/or ability required. Individual must possess excellent interpersonal skills and good oral and written command of English. Fluency in multiple languages is a plus. Ability to effectively present and respond to guests. Ability to calculate figures and amounts such as discounts. Individual must be detail oriented. Accuracy is a must. Must be computer literate.

Interested applicants that do not submit a resume along with prior work references will NOT be considered for employment.