Restaurant Manager – No Nights Ever!

Restaurant General Manager

Major Purpose:
To act as the General Manager who is responsible for supporting the mission, vision and values of First Watch Restaurants through all that he/she does in their role every day. The General Manager will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant management and staff.

Job Description

• Evaluate managerial staff, along with the Regional Manager, with formal evaluations, and regularly evaluate managerial staff informally
• Evaluate hourly staff, along with the Operations Manager, with formal evaluations, and regularly evaluate hourly staff informally
• Lead and run a shift effectively and develop and train Operations Managers to do the same
• Conduct and determine regular managerial staff meetings and team member meetings
• Set goals and assignments for managerial and hourly team members, including recognizing good performance and coaching poor performers
• Delegate management responsibilities to managerial staff and assign tasks to team members, and ensure all required responsibilities and tasks are performed and completed effectively
• Execute effectively and train other managers to do the same – use of the Daily Shift Card and Red Book
• Train management/staff in all proper EOD procedures, including banking
• Utilize “time chit” method of daily employee performance review
• Ensure maintenance of a safe and harassment free workplace
• Entrusted to take quick and responsible action in solving problems and to use reason when dealing with employee disciplinary issues and handling customer complaints
• Initiate and follow-up of phone call and email communications in a timely manner and as appropriate

Additional Responsibilities:

• Forecast and determine scheduling needs for the individual restaurant
• Prepare and post weekly work schedules, and ensure the schedule is implemented properly
• Address issues resulting from critical violations on Health or Steritech Inspections in a timely and professional manner
• Safeguard all company assets, including funds, equipment, and the facility and take appropriate action as and when necessary
• Accurately complete payroll, weekly, mid period and EOP administration work properly
• Effectively promote First Watch outside the restaurant
• Obtain and maintain safe food handler certifications
• Through communication with the Operations Manager, Regional Manager and Home Office, handle customer and staff incidents, accidents, injuries and complaints in a timely and efficient manner
• Regularly interview applicants for employment, make hiring decisions for the restaurant, and regularly coach and include other managers in the process
• Regularly channel communication up through the Director of Operations and Regional Vice President
• Ensure and maintain appropriate managerial and hourly staffing levels at the restaurant
• Effectively plan and lead weekly manager meetings and monthly server meetings
• Perform ongoing inspections in all areas of the restaurant and take any and all appropriate action
• Ensure compliance with federal, local, and state laws, company policies and procedures

Staff/Budgetary Responsibilities:

The General Manager will typically have 1-2 direct reports and be responsible for a staff of up to 40 employees. The General Manager will be responsible for revenue operations in excess of one million dollars.