Learning and Development – Xanterra Leisure Holding, LLC – Yellowstone National Park, WY

Overview:[

Learning and Development Positions

Live. Work. Explore. Yellowstone National Park Is Naturally Different

What We Are Looking For

At Yellowstone National Park Lodges, we depend on our team members to help guests find their ultimate Yellowstone experience—all while working to protect and preserve the park for future generations. No matter what your job is, you will be a proud steward of the park.

Applicants for Learning and Development will be considered for the following positions, based on skill levels and business needs:

Property Trainers: These positions are responsible for the orientation and onboarding of all seasonal employees for Yellowstone National Park. Additionally, they provide location tours and Universal Safety and Compliance Training. Qualified candidates for this position will have a strong internal guest service orientation, enthusiasm for living and working in YNP, and basic training and administrative skills.

Management Development Specialists: These positions provide management training and support to a wide-range of seasonal managers within YNP. Qualified candidates for this position have experience with leadership, legal, and policy/procedure training as well as experience mentoring managers to build positive relationships with others within legal and company boundaries. Travel between properties is required, so all qualified candidates will have a valid driver license.

What You Are Looking For

• Are you interested in working, living, and being an ambassador in Yellowstone National Park?
• Are you looking to make friends with people from all over the world?
• Do you have a positive attitude and solid work ethic?
• Do you thrive in a snowy winter wonderland?
• Are you seeking upward mobility and growth opportunities?
• Are you looking to gain experience in tourism & hospitality operations
• Are you enthusiastic about Xanterra’s sustainability initiatives?

If you answered, “Yes” to these questions, a job in Yellowstone is ideal for you!

The Details

We have Learning & Development openings available for the Summer 2020 season. Ideally, you have worked in Yellowstone National Park in one of those position during the summer season and be available to work a full season (April 2019 through September/October 2020). If living, working, and exploring in Yellowstone sounds intriguing and exciting to you, please read on.

• Start Date: April 2019
• Employment Type: Seasonal (ideally full season or early/late season)
• Schedule: Varies – 40+ hours per week.

Perks include:

• Low-cost housing (dormitory style) and meals (cafeteria style) provided
• Wi-Fi (limited bandwidth) provided
• Free Employee Recreation Program (hiking, biking, photography, camping, wildlife watching, educational programs, film series, sports competitions, and more!)
• Exclusive discounts in and around Yellowstone
• Living in the world’s first National Park

A Day in the Life

We operate 9 lodging facilities, 31 restaurants, and 5 campgrounds inside Yellowstone National Park. Our team members play an integral role in continuing the daily operation of our park. Our Learning and Development Team act as a key player in connecting employees with Yellowstone by managing the location universal training and onboarding process for all arriving staff and delivering a professional and enthusiastic welcome to Yellowstone, Xanterra, and their individual property.

A Trainer may be department specific, such as Food and Beverage or Housekeeping, or cross-functional, serving an entire property.

]Responsibilities:

• Follow all policy, procedures and service standards.
• Perform all duties toward the goal of providing excellent guest service in an efficient manner.
• Work designated department management to implement season opening or annual training and follow up.
• Maintain and project a professional demeanor while on duty and interacting with employees, managers and guests.
• Assist department and location management with the preparation and presentation of opening and mid-season, or annual, training packets and programs.
• Work with new employees to ensure maximum comprehension of specific job skills and duties.

Qualifications:

• Ability to teach, motivate and develop staff members at location operations.
• Knowledge of training issues and situations faced by managers and supervisors in location operations.
• Strong presentation skills and ability to think clearly under pressure and respond accordingly.
• Ability to deal with all co-workers, guests and employees professionally with the goal of providing the best service possible.
• Ability to communicate positively and effectively both verbally and in writing.
• Effective organizational skills.
• Ability to work with little supervision.
• Dependent on property, travel and overnight stays may be required.
• Must be able to work all shifts including weekends, evenings and holidays.
• Knowledge of Company policies and procedures helpful.
• Knowledge of department specific operations helpful.
• Must be able to stand for variable amounts of time, approximately 8 hours.
• Must be able to walk for long periods of time.
• Must be able to lift and carry a minimum of 30 pounds.
• Must be able to bend, stretch, and reach for extended periods of time.