Assistant Front Office Manager- Old Faithful Inn – Xanterra Travel Collection – Yellowstone National Park, WY

Overview (Text Only): Now hiring a Assistant Front Office Manager at Old Faithful Inn If YOU are a self starter and are looking to expand your career then this is the job for you! In this role, you will be responsible for maintaining staff and providing constructive feedback. While in this role, we would expect you to have organizational skills, people skills and lastly know how to motivate your team to get the most out of them. You MUST have the following: – CRT Keyboard and printer operation – Knowledge of Lodging Management Systems – Knowledge of the park and all things Yellowstone – Ability to be able to supervise your team effectively The Perks – Room and Board included – Spend the summer and fall in beautiful Yellowstone – $350 Referral Bonus for EACH person you refer who gets hired – Free Employee Recreation Program (athletics, gear rentals, seminars, entertainment, games, and more) Why Yellowstone National Park Lodges We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessioner in Yellowstone, and as such, we are proud stewards of the park. Xanterra Travel Collection is a global travel and Hospitality Company, and the United States’ largest operator of park-based hotels, restaurants and stores. From the incredible depths of the Grand Canyon to the awe-inspiring heights of Mount Rushmore, and from extraordinary cruises to cycling and walking vacations that take you all over the world, Xanterra Parks & Resorts’ operations encompass some of the most spectacular and iconic places on Earth. We are renowned for “legendary hospitality with a softer footprint”, and we take pride in combining these dramatic settings, landmark buildings, and global travel experiences with truly exceptional service. Responsibilities:

• To perform all job duties toward the goal of maximizing guest service.
• To follow and enforce all policy, procedures and service standards.
• To ensure each Guest Service Agent is properly trained to deliver efficient, effective service to Park visitors and does whatever it takes to ensure that guests are satisfied with their stay.
• To resolve guest relation problems skillfully with willingness and desire to understand a guest’s viewpoint and make any necessary billing adjustments so that the guest is satisfied when they leave.
• To help in the development of all Front Office personnel throughout the season.
• To regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• To provide constructive feedback to staff and prepare employee HIGs and documentation.
• To assist in administering employee incentive programs, and motivate staff.
• To control the inventory of Front Office supplies and forms.
• To provide managers on location with a weekly occupancy forecast to enable them to plan staffing and supply needs for the following week in the absence of the FOM.

Qualifications:

• Human relation skills. Must be a “people-person” who thrives on public contact.
• Performance management skills and the ability to supervise employees.
• Strong communication skills.
• Knowledge of CRT keyboard and printer operation.
• Knowledge of Lodging Management Systems computer programs.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure while remaining flexible and open to changes in procedures.
• Knowledge of park facilities, activities, and features.
• Ability to effectively handle multiple situations.
• Strong organizational, administrative, sales and accounting skills.
• Technical knowledge of Front Office operations.
• Able to lift and carry up to 15 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.