Service assistant – Eton Collection

Basic Purpose of Position:

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Provides assistance to the service, bartending and host/hostess staff in maintaining the smooth operation of guest service in the restaurant. Maintain organization, cleanliness and sanitation of work areas and equipment. Directs, implements and maintains a philosophy congruent with FoodFirst Global Restaurant’s culture, which serves as a guide to all staff members.

Essential Job Functions:

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• Strives to create an operation that values FoodFirst Global Restaurant standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business
• Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest
• Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment 
• Models and executes FoodFirst Global Restaurant practices throughout the entire operation creating a high-energy environment for the team and guest alike 
• Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team
• Ensures prompt, friendly service according to company guidelines
• Facilitates a professional and ethical manner that is beyond reproach
• Maintain a complete knowledge of and comply with all departmental policies and procedures and service standards
• Ensure proper documentation for all accidents and incidents per FoodFirst Global Restuarant policies and procedures
• Maintain a complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges and dress codes
• Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, appearance of products, texture, serving temperature, garnish and plate presentation
• Ability to be well organized, maintain concentration and think clearly when providing service to multiple guests within any given period of time
• Ability to endure abundant physical movements throughout the work area
• Ability to perform job functions with minimal supervision
• Maintain and strictly abide by state sanitation/health regulations and FoodFirst Global Restaurant standards of operation
• Inspect cleanliness and organization of line workstations; rectify deficiencies and maintain throughout the shift 
• Monitor and maintain cleanliness of assigned tables
• Place additional utensils and wares on tables as directed 
• Clean and rest tables immediately after guest departs in accordance with FoodFirst Global Restuarant procedures
• Replenishes ware in side stations throughout shift
• Busses tables and provides assistance to staff with guest needs
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Be familiar with all restaurant services, features, as well as local attractions and activities, and respond to guest inquiries accurately 
• Follow weekly deep cleaning schedule
• Maintain a complete knowledge of preventative maintenance policies and procedures
• Facilitate and maintain a complete knowledge of computer systems and FoodFirst Global Restaurant policies and procedures 
• Maintain complete knowledge of table/seat/station numbers, proper table setups and room capacity limits
• Restocks bar items for bartenders and service staff as requested
• Empties trash cans when needed
• Properly store all reusable goods
• Transport all dirty linen to laundry area
• Assist with banquet needs as requested
• Attend meetings and training sessions as scheduled
• Use all chemicals in accordance with OSHA regulations and facility requirements
• Corrects unsafe practices or conditions
• Ensure all open/closing duties are completed before an employee leaves
• Other duties as assigned by supervisor

Secondary Job Functions:

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• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Be familiar with all restaurant services, features, as well as local attractions and activities, and respond to guest inquiries accurately
• Follow weekly deep cleaning schedule
• Maintain a complete knowledge of preventative maintenance policies and procedures
• Facilitate and maintain a complete knowledge of computer systems and FoodFirst Global Restaurant policies and procedures
• Maintain complete knowledge of table/seat/station numbers, proper table setups and room capacity limits
• Restocks bar items for bartenders and service staff as requested
• Empties trash cans when needed
• Properly store all reusable goods
• Transport all dirty linen to laundry area
• Assist with banquet needs as requested
• Attend meetings and training sessions as scheduled 
• Use all chemicals in accordance with OSHA regulations and facility requirements 
• Corrects unsafe practices or conditions
• Ensure all open/closing duties are completed before an employee leaves
• Other duties as assigned by supervisor

Language Skills:

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Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization
Mathematical Skills:

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Ability to add, subtract, multiply, and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance

Reasoning Skills:

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Ability to apply commonsense understanding to carry out detailed by uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations
Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled format

Computer Skills: 

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To perform this job successfully, an individual should have a general knowledge of the Microsoft Office Suite of products

Physical Demands:

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Amount of time spent on the job in the following physical activities:

• Stand:_______________________________________________2/3
• Walk:________________________________________________2/3
• Sit:_____________________________________________under 1/3
• Use hands to finger,handle or feel:_____________________under 1/3
• Reach with hands and arms:__________________________1/3 to 2/3
• Climb or balance:__________________________________under 1/3
• Stoop, kneel, crouch or crawl:_________________________1/3 to 2/3
• Talk or hear:______________________________________1/3 to 2/3
• Taste or smell:_____________________________________over 2/3

The employee will be expected to lift up to 0 pounds.


The employee will be expected to have the following vision requirements:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The employee must be able to maintain a strong pace, and travel as necessary.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.